Frequently Asked Questions

Which payment options do you accept?

We accept the following forms of payment:
Manual Payments

Paystack

Direct Pay Online

What shipping services do you offer?

* Standard: 3 to 5 business days

International Time Frame Estimate: 10 - 30 days

Can I ship Internationally?

Yes you can.

Who is responsible for Customs and Duties?

WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.

Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.

My Mail just got returned, What do I do now?

Sadly when an International and Ghana mail gets returned, shipping fees will be incurred, For the shipping and return of mail back to sender. A shipping invoice will be sent to Ghana customers and International customers will only be refunded for cost of goods only. 

When will my order ship?

Our processing time is 3-5 business days before actual shipment. During High peak periods and due to the high demand of some of our products, please allow 5 to 10 days for us to process your orders before shipment. However we would ensure you receive your items in a fast and safe manner.

How can I track my order?

After your order has shipped, we would send a detailed information on your tracking number. Depending on the carrier, you should easily have access to your package transit times and progress.

My Item was stolen, how can I get a refund?

Unfortunately, we are not responsible for lost or stolen items.

Once orders have left Makeup Pabi the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS, Canada Post, DHL, RoyalMail and  Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.

My package was marked as delivered but I haven't received it.

Sometimes, your local courier marks a package as delivered even though its still in transit. Please give them some time, it's most likely on its way to you. If goods was stolen, a claimed can be filed with the carrier. 

Once orders have left Makeup Pabi the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. UPSA, Canada Post and  Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.

My Item arrived damaged what should I do?

Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.

What to do if you receive a damaged product

1. Send a very Clear Picture of the Damages

2. Send your order number at time of initial contact to expedite the replacement process.

 

3. Give 48 hours for us to file a claim with the carrier, once its approved we would send you a brand new product.

Please note USPS claims are a little more complicated and takes longer to process . We assure you we would take good care of your damaged product swiftly. 

Please note we are not responsible for damages that occur in transit between third party shippers to your foreign location. This applies to international customers shipping through services, this is because we have no control how products are repackaged to your destination. 

(International Customers)

Please follow the steps above and a refund will be given immediately. Sadly we do not reship damaged products. 

Can I return my package if I changed my mind?

Sadly we do not accept returns.

Where can I purchase your products?

Our website is currently the main place for your purchase. However we do have a authorized re-seller located at Everything Beauty GH. Our products are not listed on EBAY and other third party websites. If you find them there, sadly it's fake.

Order status/my account

How do I change quantities or cancel an item in my order?

All sales are final. Once an order has been placed there is no way to change or cancel your order.

How do I track my order?

Click the "My Account" link at the bottom of the menu bar of our site to check your orders status.

My order never arrived.

Click the "My Account / Order Status" link at the bottom of the menu bar of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the bottom of the menu bar of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "My Account / Order Status" link at the bottom of the menu bar of our site to track your order status Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing & Billing

I have a question on my charges.

Click the "My Account / Order Status" link at the bottom of the menu bar of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the bottom of the menu bar of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I find my product?

To find the product(s) you're looking for, you may use the navigation menus on the top, left of our website. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". 

How do I use a coupon? After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support & Contact

For any inquiries please send us an email at makeuppabi@gmail.com

© 2022 by Makeup Pabi

Designed by NEDA Studios.

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